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AES-KY is a professional power battery module supplier with the best R&D and production capacity in the world. It also has strong R&D and technological innovation capabilities to jointly develop and design with customers. AES is able to conduct dynamic testing of the performance of batteries based on the product appearance design and battery matching system of brand customers and quantify the results. The Group also owns a national-level laboratory and is able to conduct many credibility tests for verifying the performance, safety, and aging of each product, to meet the increasingly rigorous regulations.For many years, AES-KY has been committed to the R&D, manufacture and sale of lithium battery module technologies. Currently, it mainly sells the battery modules for lightweight electric vehicles and mid- and large-sized industrial energy storage systems. Of these, lightweight electric vehicle products are mainly used in indoor and outdoor mobile vehicles, including electric bicycles, electric scooters, and electric self-balancing personal transporters. Battery modules for light electric vehicles and battery modules for mid- and large-sized industrial energy storage systems have shown a rapid growth trend in recent years.
| Product category | Product description |
| Light Electric Vehicle | Li-ion Battery Pack for E-bike, E-Scooter |
| Industrial Energy Solution | Energy Storage Solution, Battery Backup Solution, Industrial related Battery Application |
| Automotive | Li-ion Battery Pack for EV, Li-ion Start Battery, Battery Module of E-bus and EV, BMS (Battery Management System) |
| Slim tube Series
| TPS-C01 (360Wh) ．Integrated type ．360Wh : (21700 Cell) / 36V ．Configuration : 10S2P ．Dimension (L x W x H) : 420 x 50 x 56.9 mm ．Weight (360Wh) : 2.3 kgs ．System compability : Shimano Gen2 |
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| TPS-C15 (540Wh) ．Integrated type ．540Wh : (21700 Cell) / 36V ．Configuration : 10S3P ．Dimension (L x W x H) : 411 x 73.5 x 56.9 mm ．Weight (540Wh) : 3.2 kgs ．System compability : Shimano Gen2 |
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| TPS-C15 (600Wh) ．Integrated type ．600Wh : (21700 Cell) / 36V ．Configuration : 10S3P ．Dimension (L x W x H) : 411 x 73.5 x 56.9 mm ．Weight (540Wh) : 3.5 kgs ．System compability : Shimano Gen2 |
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| TPS-C02 (720Wh) ．Integrated type ．720Wh : (21700 Cell) / 36V ．Configuration : 10S4P ．Dimension (L x W x H) : 502 x 78 x 60 mm ．Weight (720Wh) : 4.1 kgs ．System compability : Shimano Gen2 |
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| TPS-C30 (800Wh) ．Integrated type ．800Wh : (21700 Cell) / 36V ．Configuration : 10S4P ．Dimension (L x W x H) : 507.5 x 78 x 60.5 mm ．Weight (800Wh) : 4.2kgs ．System compability : Shimano Gen2 |
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| In-frame tube Series
| TPS-C06/TPY-009 (500Wh) ．Integrated type / Protable type ．500Wh : (18650 Cell) / 36V ．Configuration : 10S4P ．Dimension (L x W x H) : 385 x 84 x 72 mm ．Weight (500Wh) : 3.25kgs ．System compability : Shimano Gen2 / Yamaha |
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| TPS-C07/TPY-003 (630Wh) ．Integrated type / Protable type ．630Wh : (18650 Cell) / 36V ．Configuration : 10S5P ．Dimension (L x W x H) : 385 x 84 x 72 mm ．Weight (630Wh) : 3.75kgs ．System compability : Shimano Gen2 / Yamaha |
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| TPS-C14 / TPY-006 (720Wh) ．Integrated type / Protable type ．720Wh : (21700 Cell) / 36V ．Configuration : 10S4P ．Dimension (L x W x H) : 408 x 83 x 72 mm ．Weight (720Wh) : 4 kgs ．System compability : Shimano Gen2 / Yamaha |
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| TPS-C31 / TPY-015 (800Wh) ．Integrated type / Protable type ．800Wh : (21700 Cell) / 36V ．Configuration : 10S4P ．Dimension(L x W x H):408.85 x 83.2 x 72.12 mm ．Weight (800Wh) : 3.8 kgs ．System compability : Shimano Gen2 / Yamaha |
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| Range extender Series
| TPS-C25 (250Wh) ．Range extender type ．250Wh : (18650 Cell) / 36V ．Configuration : 10S2P ．Dimension (L x W x H) : 205 x 98 x 77.7 mm ．Weight (250Wh) : 1.5 kgs ．System compability : Shimano Gen2 / Yamaha |
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| TPS-C13 (360Wh) ．Range extender type ．360Wh : (21700 Cell) / 36V ．Configuration : 10S2P ．Dimension (L x W x H) : 319 x 79 x 94 mm ．Weight (250Wh) : 2.3 kgs ．System compability : Shimano Gen2 / Yamaha |
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| Rear rack Series
| VT-01 / TPY-016 (630Wh) ．Rear rack type ．630Wh : (18650 Cell) / 36V ．Configuration : 10S5P ．Dimension (L x W x H) : 387.6 x 132.1 x 74.2 mm ．Weight (250Wh) : 4.56 kgs ．System compability : Shimano Gen1 / Yamaha |
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Customer Rights Policy
Product Information Transparency
1.Product Specifications: The company's official website provides information on product capacity, voltage, dimensions, weight, and relevant battery safety certifications.
2.Precautions: The company's official website provides battery safety guidelines explaining that while the battery has high energy density, improper use may raise safety concerns.
3.Latest Product News: The company's official website publishes the latest news and announcements.
After-Sales Service and Warranty Policy
1.Online Diagnostics: We provide online product diagnostics, allowing customers to promptly assess product status.
2.Online Return Application: We offer cloud-based warranty and repair application services, which are fast, convenient, and easy for customers to use.
3.Repair Services: We provide testing, repair, and parts replacement services.
4.Warranty Coverage: Under normal use, if the product malfunctions due to manufacturing defects, it can be repaired or replaced free of charge.
5.Non-Warranty Circumstances: Damage caused by human error, damage caused by non-original chargers, or damage beyond the warranty period.
6.Service Time Commitment: We will complete the testing and provide a solution within 7 business days of receiving the product, depending on the complexity of the specific case and the customer's instructions.
Consumer and Customer Rights Protection Measures
1.Establish standardized handling processes to ensure that every issue is recorded and tracked.
2.Regularly review the supply chain and quality management to improve product safety.
3.Data security protection: Adopt encryption and access control.
4.Qualified product certification to comply with regulations and safety requirements.
CRA Vulnerability Reporting System
AES-KY is committed to product cybersecurity and complies with the requirements of the EU Cyber Resilience Act (CRA).
We have established a vulnerability reporting system to receive and handle potential security vulnerabilities or security incidents related to AES-KY products.
If you discover any potential security issue, we encourage you to report it to us through the following channel.
We will handle all reports in accordance with our published process and respond within the required timeframe.
Complaint Channels
1.Customer Service Hotline: +886.3.5695616 (Monday to Friday, 09:00-17:00).
2.Customer Service Email：sales@trendpower.com.tw。
3.Online Customer Service: Contact us on the AES-KY official website.
4.Physical Store: You can visit our counter at No. 656, Section 2, Bade Rd., Hukou Township, Hsinchu County to handle complaints and testing matters.
Appeal Handling Procedure
1.Appeal Acceptance: Customer Quality will respond and assign a case number within 1 business day.
2.Case Confirmation and Preliminary Processing: Clarify the issue type and notify the customer of the next steps.
3.Professional Testing and Investigation: The Quality and Technical Department will complete the testing within 7 business days.
4.Proposed Solution: Such as replacement with a new product, free repair, refund, or training.
5.Customer Confirmation and Closure: After customer confirmation, the customer's Quality Department will close the case, file it, and implement internal continuous improvement.Subsequent Processing Channels for Complaints
1.Submit a review request to the complaint window of the company's dedicated customer quality department.
2.File a complaint or apply for mediation with the local consumer protection officer in accordance with the Consumer Protection Law.